FAQ

Common Questions

Once you decide what your business or organization needs, you’ll want to contact us. We’ll set up a virtual meeting and discuss your goals, current online presence, budget, and possible solutions. Then we sign a contract and get to work. You will pay for the domain and hosting and we will start creating your new WordPress website. You will receive a number of revision opportunities to get the site just right. If additional functionality beyond the initial package is wanted, approved work will be billed at our hourly rate. Afterward, the site is yours to do with as you please.

Project timelines vary, but we typically complete websites within 4 to 12 weeks based on complexity.

You do! At Launch Web Innovations, we will not gatekeep your content or hold your website hostage. Once the website is completed, you will maintain full control and responsibility for all aspects of the website, including the ongoing costs for domain and hosting. If you would like assistance with website maintenance, we offer Maintenance Packages, however you are welcome to manage this in-house.

No. We aim to make pricing as transparent as possible. In addition to selecting a package or discussing work at our hourly rate, there are a few required recurring expenses that you will pay directly to a third party. These include:

  • Hosting fees
  • Domain registration
  • Plugin subscription(s)

We require that you submit a non-refundable deposit totaling 50% of the cost of our Website Packages. The remainder is due upon completion of the project. Hourly work will be billed at the completion of the project or on the first of the following month, whichever comes first. Maintenance Packages are billed in monthly increments and payment is due on the first of the month.

Not at all! You will be required to meet with us regularly throughout the process to ensure the final product meets your expectations. After the initial consultation, you will be required to review drafts and provide feedback as well as provide text and graphics that are unique to your business.

Yes, we will discuss options during our initial consultation and work with the service of your choice. We reserve the right not to work with unsuitable hosts.

Yes. We can rebuild your website using WordPress and transferring content from your current website.

Basic SEO is included with every new website we build. It will be ready for your marketing team to run their own campaigns and provide additional SEO services to suit your needs.

Many hosts offer email services that are included in their web hosting plans. You are solely responsible for any set up and troubleshooting for your email with your preferred provider.

We do offer Maintenance Packages if you wish to receive ongoing support. Requested work outside this scope will be evaluated on a case-by-case basis and billed at our hourly rate.

We do not currently offer services to businesses or organizations outside the US nor do we subcontract to anyone outside the US.

WCAG is a set of guidelines set forth by W3C to ensure that websites are fully available to people with disabilities who use adaptive technology. You can review the guidelines directly on W3’s website. Approximately 26% of adults in the United States have some sort of disability. Ensuring that your website is accessible to all not only helps protect your business against lawsuits but also increases your customer base and revenue.

Responsive, or mobile-first, design is an approach that prioritizes users’ website experience when using smaller screens such as tablets and cell phones. Roughly 50% of people use small screens to access websites and designing only for desktop or laptop users is a thing of the past. Websites that employ responsive design techniques will look equally good on every screen though the user experience may be slightly different.